Customised customer service software programmes have been developed for our exclusive use. This programming improves efficiency and reduces staffing requirements whilst providing the user with a comprehensive range of services and information.
Immediate response capabilities are incorporated into our system to ensure customer satisfaction and to fulfil users' expectations.
Development will be continuous - we will be reacting to Members' needs and suggestions to constantly refine and improve our service. Member information exchange boards, live stream videos and virtual tours are all under consideration but our primary aim will always be speed of use through a user-friendly system.
Our goal is to create a web experience that is inspires confidence, is responsive to consumer needs and is technologically advanced.
If you are new to the World Wide Web and you find that navigating around the Internet is daunting at first, you can fax, e-mail or telephone our friendly knowledgeable staff and we will guide you through the process step by step via a simultaneous web connection and user guide.
If you prefer the traditional approach, contact us and our Reservations Services Department will conduct the search for you to match your holiday requirements. We will discuss your requirements and suggest possible locations and resorts that will match your family profile. We will also help with travel and transportation needs if required and even advise you on seasonal variations at your desired location, such as climate, temperature, excursions/sightseeing and the best time to travel.
Your Membership secures you with fully comprehensive benefits and entitlements equating to a personal holiday service offering exceptional value, quality and efficiency. We value your Membership and look forward to fulfilling all of your holiday requirements for many years to come.
OUR SERVICE STANDARDS
We are committed to providing our members with high quality services that are well structured, creative, and economically viable. We are fair, honest, courteous and professional. We are sensitive to our clients needs and dedicated to their satisfaction. If a member has made an inquiry or a request to the service centre the members will be contacted by the service centre within 72 hours whether the service centre has a solution or not. If the member contacts a service centre outside opening hours through voice or email the service centre will contact the member within 24 hours. In order to empower our staff in giving the highest service standard, we recognise the importance of each individual and his or her active role in the success of the entire company. We are committed to the recruitment and development of dynamic individuals in our industry. We provide our people with opportunities to grow and have a vested interest in the success of the company. We maintain an open door policy at all levels, encouraging the flow of communication and exchange of ideas.
One Call does it all!
Our members benefit from substantial savings of time due to the fact they make one call to the Reservation Center and everything is arranged on their behalf. Our members do not waste time walking through the high street in the pouring rain searching for holiday bargains because they are already in the enviable position safe in the knowledge that we have the best bargains only one call or a click of the internet site away.
Standards & Ethics
Along with our service providers, all our operations and services are executed within a very specific framework of standards and ethics. Our decisions are guided by economics without compromising our integrity. Through research and prudent planning, we seek to minimise risk and maintain a selective, conservative and knowledgeable approach to our business.