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What Our Clients Are Saying!!

From: Rina Nieuwoudt [mailto:RinaN@daff.gov.za]
Sent: Friday, March 13, 2020 2:24 PM
To: 'travelmanager@ltisa.com'
Cc: Santie Horn (santie@ltisa.com)
Subject: Membership number PW16031803TQ

To whom it may concern

I have twice in the past week made use of Santie Horn’s professional service.

In the one instance, she negotiated for me a unit price of R990,00 (I googled it and saw it is advertised for R1499,00 per unit). My savings here was R509,00 per unit X 3 nights.

At the second venue, Santie offered me an unit at Wilderness for R1363 per unit (googled price is R1782,00). My savings R419,00 per night.

The total I saved for 6 nights B&B for 2 persons in two pretty decent places in Herold’s Bay/Wilderness adds up to R2 784,00, this is a 29% saving.

I wish to express my appreciation and gratitude for the assistance provided to me during the past week. Over and above the huge saving, Santie within hours after a request from me, came back with quotes.

Her efficiency and service delivery skills are excellent, thank you.

Rina Nieuwoudt

13 March 2020

From: Richard Freeman <richard.h.freeman@gmail.com>
Sent: 15 January 2020 05:20 PM
To: travelmanager@ltisa.com
Subject: Natasja Beukes

I recently had discussions with Natasje about a cruise I was wanting to do and was very impressed with the speed and efficiency with which she handled my request. The information she provided was very thorough and it was a pleasure to deal with her.

This was my first interaction with Leisure Travel International since becoming a member and I could not have asked for better service!

Regards

Richard Freeman

From: RinaN
Sent: Wednesday, July 03, 2019 12:42 PM
To: 'travelmanager@ltisa.com'
Cc: Santie Horn (santie@ltisa.com)
Subject: Feedback on excellent service

Member PW16031803TQ

To whom it may concern

I wish to comment on the excellent service rendered to me by Santie Horn.

I on 2 July 2019 (9h15) requested quotations. A mere 3,5 hours later Santie provided me with several quotations. After having selected one and following a telephonic conversation I was issued with a Confirmation Voucher around 16h34. I was thus assisted within roughly 7 hours from my valid enquiry.

Kindly note that the service and assistance given to me by Santie were impressive, exceeded all my expectations and are appreciated. I thank you.

Rina Nieuwoudt

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From: Magda Carpenter
Sent: 16 May 2019 10:29 AM
To: travelmanager@ltisa.com; Catherine Lawrence <cathy@ltisa.com
Subject: Service provided

Dear Corette,

Just a few lines regarding our travels to the UK during April 2019, hotel bookings as well as internal flights booked and arranged by Cathy Lawrence.

What a wonderful experience!!!.

Cathy went out of her way to try and stay within our budget and she kept in contact with us all the time. She also made sure that we had our boarding passes for the internal flights, sometime with great difficulties.

Not once did we have a problem with checking in at a hotel, all six of them!!

What an asset she is to your company!!

We will refer any one to her at any time.

Thank you so much for all your friendly assistance Cathy. You made sure we had the time of our lives.

Many thanks

Brian and Magda Carpenter

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From: Mark
Sent: 03 May 2019 10:08 AM
To: travelmanager@ltisa.com
Subject: Booking EK15032601WV Coetser

Just a word of thanks to Sharon Oliver for her friendly and efficient service and problem solving ability.

It has been a pleasure dealing with Sharon – well done and many thanks.

Kind regards

Mark

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From: Zelda Coetzer <zelda.coetzer@up.ac.za>
Sent: 06 February 2019 11:17 AM
To: travelmanager@ltisa.com
Subject: Service excellence - Tercia Gordon

Good day

Just want to thank Tercia for her excellent service and professionalism. She is defenitely a pleasure to deal with.

Regards

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From: Peter Mol
Sent: 11 January 2019 04:37 PM
To: travelmanager@ltisa.com
Subject: Service excellence

Dear Sir/Madam

Just to commend Careen Simpson on her very speedy, friendly and professional handling of my booking.

Very impressive indeed!!

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From: juta
Sent: 19 September 2018 04:30 PM
To: Rachelle Horn
Subject: Re: Feedback

Hi Rachelle

Your help, last minute service was so helpful and worked perfectly. From start to finish was great.

Please forward to your management as I insist they should know.

Thanks Heaps

D. Juta.

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From: J.B Prins
Sent: 13 April 2018 06:50 PM
To: travelmanager@ltisa.com
Subject: NATASJA

SIR/MADAM

I SHOULD NOT BE WRITING THIS EMAIL AS YOU ASK US ONLY TO DO SO IF WE HAVE RECIEVED “EXCELLENT” SERVICE....

AS FAR AS NATASJA GOES, I AM OF THE OPINION THAT THE WORD DESCRIBING HER SERVICE HAS YET TO BE INVENTED...!!

AWESOME

MAJESTIC

FANTASTIC

SUPERB

ETC DOES NOT YET BEGIN TO DESCRIBE IT!!!

THANK YOU DEAR NATASJA!!

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From: soomun gajadhur [mailto:soomundevi@gmail.com]
Sent: 26 May 2016 07:50 AM
To: travelmanager@ltisa.com
Subject:

Once again I would like to commend Janis for her excellent service and meticulousness when it came to booking my daughters and granddaughters holiday in Mauritius. They thoroughly enjoyed themselves and returned relaxed and happy full of praise for Janis and her professionalism when it came to arranging their holiday. We have booked all our international vacations through her and have been very satisfied with her service not to mention the savings. I sincerely appreciate her patience when it comes to bookings. She goes the extra mile to find the best deals available. Once again hats off to Janis!

Sue Gajadhur.

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From: 14may1957 [mailto:14may1957@gmail.com]

Sent: 24 May 2016 08:54 AM
To: travelmanager@ltisa.com
Subject: #Janis Aylward Leisure Travel International

We had wonderful time on #costsaver and
Janis of leisure Travel International was
wonderful so helpful and professional
When we got home her email was the first one
We got to find out if everything went well it means
a lot to us Thankyou Janis.

Mrs Safodien & Mrs Bassadien

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From: Zelda Knox [mailto:zelda@thetrainingbrokerssa.co.za]
Sent: 06 May 2016 12:24 PM
To: 'Tercia Gordon'
Subject: RE: FlySafair Confirmation VIH0WS

Thank you Tercia. Your service was excellent. Pleasure doing business with you.

Zelda Knox

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From: Brian Tillie [mailto:thetillies@telkomsa.net]
Sent: 03 May 2016 03:49 PM
To: travelmanager@ltisa.com
Subject: Booking inquiries

I did an inquiry this morning with Rachelle the service that I got from her was fantastic very professional and helpful got back to me asap with all the details will highly recommend her,

Regards,

Jacqueline Tillie

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From: Zelda Kotze [mailto:zelda@vut.ac.za]
Sent: 11 April 2016 10:09 AM
To: travelmanager@ltisa.com
Subject: APPRECIATION

Dear Sir / Madam

I refer to a booking made for J A Kotze for The Whales Hotel from 1 – 7 October 2016.

Rachelle Horn was the consultant assisting me. I wish to commend her on fantastic service.

From the first day that I dealt with her she was professional, friendly and very patient. I had a long list of requirements.

When she informed me that the booking had to change due to the agents’ position, I was very disappointed and not friendly. She offered to assist with another hotel but I insisted on Whale Hotel. She managed to re-book the hotel.

I wish to request that you kindly convey this message to her.

Kindest regards

Zelda Kotze

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From: Elizabeth Rossouw [mailto:lrossouw@microweb.co.za]
Sent: 24 March 2016 01:09 PM
To: travelmanager@ltisa.com
Cc: Natasja de Villiers
Subject: letter of appreciation

To whom it may concern

I send this letter on behalf of us four ladies (Sandra Smithers, Jessie de Vos, Magrietha Branquinho and myself) who booked a tour to France during June 2016.

We received excellent service. Natasja De Villiers helped us in this regard. She put up with all our questions and was always very helpful. We never had to wait for anything.

Due to her service and help and kindness, I (we) will recommend your company to anybody interested in touring a country.

Thank you very much.

Regards

Elizabeth Rossouw

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From: moyra buchanan [mailto:buchanan.moyra@gmail.com]

Sent: 23 August 2011 05:38 PM
To: travelmanager@ltisa.com
Subject: Fwd: BW10083102WT-Buchanan

2011-08-23

Dear Madam / Sir

Please may we make use of this means to compliment Lucinda on travel arrangements for us. She has so much patience with us, provided comprehensive travel information, was helpful, friendly, and very organised. The information about travelling was methodical and left no doubt about where and when. She really is a major asset to your organisation, and it is a pleasure dealing with Lucinda - even though by now she possibly wishes she had never heard of us. This is the first time that we are utilising ltisa, and she has made the planning so much easier.

Please convey our heartfelt thanks to her. We really appreciate everything she has done and is still going to do - sorry Lucinda - for us to make this the trip of a lifetime.

With appreciation

Moyra and Brian Buchanan

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From: Buddy Ludik [mailto:buddyludik@gmail.com]

Sent: 23 August 2011 04:47 PM
To: travelmanager@ltisa.com
Subject: Compliment - Simone

Good day

I would like to express my gratitude towards Simone for the manner in which she handled our booking. Due to a meeting change at Church, we had to change our reservation and she did this with the greatest professionalism. We just want to let you know that she really went out of her way to assist us and we look forward to our few days break.

You can be pleased to have such an employee working for you.

Many thanks

Mrs V Ludik
ER08051204WT
Kempton Park

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From: Arno Pretorius [mailto:pretorius.nollas.arno@gmail.com]
Sent: 17 August 2011 04:08 PM
To: travelmanager@ltisa.com
Subject: commendation for Cathy Lawrence

To whom it may concern

I'm writing to you to commend your team member, Cathy Lawrence. When I needed some information from her, I always got it sooner than I expected. She helped me when I had questions, and kept me up to date with all the proceedings of my transaction.

I don't know if she has ever saved "X" amount of money for the company or what great things she does for your team, but I can tell you that she gives me a good impression of your team. I respect her for that as well as what she's done for me personally. She made planning my honeymoon easier.

Cathy gave me a good impression of your company and I’ll definitely recommend you to everyone I know.

Best regards,
Arno Pretorius

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From: Peter-John d'Aguiar [mailto:pdaguiar@wol.co.za]

Sent: 09 June 2011 04:10 PM
To: 'Merle Lopes'
Subject: RE: : OUTSTANDING SERVICE COMPLIMENT - ITRAVEL AND MERLE LOPES

Dear Merle,

Thank you for the effort you have made with our travel arrangements.

Your service level is quite outstanding.

We have made savings using ITRavel in excess of R5,000.00 with this excursion alone. We would make huge savings should we need to book accommodation but we will be staying with our daughter in Brisbane.

Sincerely,

P-J. d'Aguiar

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From: O.O.H D`Alton [mailto:oohartd@telkomsa.net]
Sent: 26 May 2011 10:03 AM
To: travelmanager@ltisa.com
Subject: Excellence

Dear Madam, this is just to state unambiguously that since having had to deal with Cathy Lawrence, starting about 2007, I have never received anything but the most excellent service, co-operation and patience from her. This is the reason I requested to deal with her again, by name.

Thank you Cathy!

Oliver D’Alton.

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From: Freek Lotz [mailto:freek.lotz@gmail.com]
Sent: 06 June 2011 12:15 PM
To: travelmanager@ltisa.com
Cc: simone@ltisa.com
Subject: Good Service

To whom it may concern.

In the past I made my bookings via other Reservation Consultants at LTI, but none of them responded as quickly and as professionally as Simone.

Keep up the good service, Simone!!

Kind regards

Freek Lotz

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From: Zelda Duncan [mailto:zeldadunc@mweb.co.za]
Sent: 30 May 2011 02:03 PM
To: travelmanager@ltisa.com

Subject: FW: Booking @ Vera 208 Bougain Villas

Good Day Sir /Madam,

My only reason for this email to your offices today is to compliment Simone. She has always been efficient, keeps her word and has an extremely friendly telephone manner. If only all consultants in all spheres in all other companies would take a leaf out of her book, the world could be a better place.

May she always continue in this manner and I wish her happiness and good fortune in her work place and all else.

She must really be an asset to the company.

Thank you Simone and thank you to your company for the service rendered.

Kind Regards.

ZELDA WITKOWSKY

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From: Piet.Matthee@transnet.net [mailto:Piet.Matthee@transnet.net]
Sent: 02 June 2011 12:49 PM
To: info@ltisa.com
Subject: FW: ER07082902WT_Aandag Sharon
Importance: High

Sharon

Net om dankie te sê vir die vriendelike diens wat ons van U ontvang het.

Die verblyf wat U vir ons in Sedgefield by Shearwater On Sea gereel het (16 – 18 Mei 2011) was uit die boek uit. Die plek was skoon en netjies en ons kon toe die see sien uit die eenheid wat ons gehad het. By ons aankoms is ons meegedeel dat die eenheid die Woensdag nie gediens sal word nie as gevolg van die verkiesing en ons het geweet wat om te verwag. Sal definief weer daar oorbly.

Ons verblyf by die Areena Riverside Lodge (19 Mei 2011) was ‘n bietjie van ‘n teleurstelling maar dit was ons wat versoek het om daar te bly. Toe ons aandete wou voorberei ontdek ons dat al die potte en die pan in die eenheid vuil is. Die volgende oggend was die teleurstelling nog groter toe ons ontdek dat daar nie warm water beskikbaar is vir bad nie. Seker die rede vir die vuil potte ook. Beslis nie iets wat van ‘n drie ster oord verwag word nie. Die res van die eenheid was egter skoon en netjies. Voornemende vakansiegangers kan ook gerus gewaarsku word dat die kraanwater na seewater smaak. Ons het voor agtuur die oggend vertrek en kon toe nie ons klagtes persoonlik onder die oord bestuur se aandag bring nie. Ons het wel vir hulle ‘n briefie gelos.

By beide oorde was die ontvangs goed georganiseer en alle dokumentasie reeds voltooi by ons aankoms. Dankie ook vir jou insette hier.

Ons waardeer “die ekstra myl wat jy vir ons geloop het”.

Piet en Ona Matthee

Lid nr: ER07082902WT

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From: Johan Prins [mailto:jbp@intekom.co.za]
Sent: 15 April 2011 02:34 PM
To: travelmanager@ltisa.com
Subject: SANTIE HORN

BAIE DANKIE VIR DIE MOEITE WAT SANTIE HORN GEDOEN HET MET ONS BESPREKING BY DUNKELD!!

GOEIE WERK!!! DOET SO VOORT!!!!

DR J B PRINS

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From: Susan van Zyl [mailto:dvdspuy@moreleta.co.za]
Sent: 29 March 2011 04:41 PM
To: travelmanager@ltisa.com.
Cc: res5@ltisa.com; Casper van Zyl; Susan van Zyl
Subject: Accomodation-PTA07021603WT-Van Zyl

Dear Travel Manager

We would like to let you know that my husband and I made use of World Travel bookings for our overseas holiday in December 2010 and we were very pleased. We want to especially thank Lucinda who patiently made all the reservations. She always came back to us as she promised and the accommodation was exactly what we had in mind. Some venues were even beter than expected.

We are very pleased and want to compliment you, Lucinda, on an excellent job. Well done.

From a grateful client.

Regards

Susan van Zyl

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From: Yvonne Beckx [mailto:ylbeckx@gmail.com]
Sent: 13 February 2011 09:44 AM
To: travelmanager@ltisa.com
Subject: Mariska Hiscock

I found Mariska extremely friendly at all times. She went the extra mile for us in trying to find us suitable accommodation, and it was really appreciated.

It was an absolute pleasure dealing with her at all times.

Thank you

Kind Regards

Yvonne Beckx

CPRO9112603TQ

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From: Christoan Smit [mailto:christoan@gmail.com]
Sent: 09 February 2011 12:16 PM
To: travelmanager@ltisa.com; julies@dylanart.co.za; Mariska Hiscock
Subject: Re: Re; Confirmation - Knysna River Club

Hi Mariska!

Thanks very much for all your patience, help and advice. It is always such a pleasure to do our bookings through you, because of your friendly, caring attitude; and your willingness to go the extra mile.

Both my wife and I are very happy and impressed with the service we have received from you, and would like to congratulate you in advance for the new little addition to your family, and we wish you all the best with your upcoming maternity leave.

Take care and best regards

Christoan & Julie Smit

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From: Mari Bezuidenhout [mailto:bezt@iafrica.com]
Sent: 24 January 2011 12:35 PM
To: travelmanager@ltisa.com
Subject: Santie Horn

Good day

Since the previous Thursday we have been doing business with Santie Horn. She has been most helpful, understanding, informative, accommodating and quick to respond to our regular requests. Being a long weekend, she dedicated a lot of her time in ensuring we get accommodation for 3 nights.

We thank her and the company for her courteous efforts, though we eventually had to cancel.

Thank you

Andries & Marí Bezuidenhout

ER07050704WT

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Cc: 'Cathy Lawrence'  
Sent: Thursday, December 18, 2008 3:50 PM 
Subject: Excellent Service   

To whom it may concern,
It was with great anticipation and lots of stress and worries that me and my fiancé was trying to book our honeymoon that will occur from the 8th of February 2009. This was a total nightmare, online bookings was difficult, we just didn’t know where to start as my soon to be Father in law who is a member of your club, gave my fiancé your number and details.  What a pleasant surprise! Everything from our Airline tickets, train tickets, accommodation and even more help was offered by your consultants. I would love to specifically thank Chantil and Cathy for their endless help and positive attitude. They were very friendly and nothing was ever to much trouble for them.  They even assisted us with all the necessary documents and requirement to obtain our VISA’s. The service that those two ladies gave us was excellent beyond compare! Well done and we are really looking forward to our honeymoon and can’t barely wait.

Kind Regards
Zenda Rautenbach and Pieter Marais,
Polokwane 
Zenda Rautenbach 
Finance & Insurance Business Manager

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Sent: Wednesday, December 17, 2008 8:03 PM
Subject: HOLIDAY BOOKING FOR BECKETT   

DEAR MARISKA, 
I WOULD LIKE TO THANK YOU FOR YOUR MOST EFFICIENT SERVICE FOR THE SHORT NOTICE BOOKING FOR MY DAUGHTER AND FAMILY 'S HOLIDAY IN JANUARY. YOU ARE A CREDIT , IT IS SO GOOD TO BE ABLE TO TRUST SOMEONE TO MAKE GOOD ARRANGEMENTS FOR YOU AND MOST OF ALL TO RETURN YOUR CALLS TIMEOUSLY. WILL LET YOU KNOW HOW THEY ENJOYED THEIR STAY LATER IN JAN.    HAVE A BLESSED CHRISTMAS AND VERY HAPPY NEW YEAR.   
REGARDS   
ANN BECKETT

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Dear Travel Manager

We are very pleased and want to compliment you, Lucinda, on an excellent job. Well done.

From a grateful client.

Regards

Susan van Zyl

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To: Yolandi Coetzee 
Subject: Drakensburg Gardens Golf & Leisure Resort: RB08041703IT Joyini-Hotel Accommodation 

Dear Yolandi
Could you please book for us preferable a thatched bungalow of Drakensburg Gardens Golf & Leisure Resort, if they are fully booked then a contemporary room will do. Please book for us and bill me. I must apologise for seeing only Cape Town hotels in your document. I will appreciate if possible for you or the Resort to send us directions to the place.  Your patience and all your efforts are always appreciated. Thank you very much for the royal treatment – I can see that for you the saying which goes “The customer is the King” is still applicable. 

Regards 
Thembile Joyini
Principal State Law Adviser (IL)
Office of the Chief State Law Adviser (IL)
Department of Foreign Affairs