Testimonials

What Our Clients Are Saying!!

From:
 moyra buchanan [mailto:buchanan.moyra@gmail.com] 

Sent: 23 August 2011 05:38 PM
To: travelmanager@ltisa.com
Subject: Fwd: BW10083102WT-Buchanan 

2011-08-23

Dear Madam / Sir

Please may we make use of this means to compliment Lucinda on travel arrangements for us.  She has so much patience with us, provided comprehensive travel information, was helpful, friendly, and very organised.  The information about travelling was methodical and left no doubt about where and when.  She really is a major asset to your organisation, and it is a pleasure dealing with Lucinda - even though by now she possibly wishes she had never heard of us.  This is the first time that we are utilising ltisa, and she has made the planning so much easier.

Please convey our heartfelt thanks to her.  We really appreciate everything she has done and is still going to do - sorry Lucinda - for us to make this the trip of a lifetime.

With appreciation

Moyra and Brian Buchanan

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 From: Buddy Ludik [mailto:buddyludik@gmail.com] 

Sent: 23 August 2011 04:47 PM
To: travelmanager@ltisa.com
Subject: Compliment - Simone

 Good day

I would like to express my gratitude towards Simone for the manner in which she handled our booking.  Due to a meeting change at Church, we had to change our reservation and she did this with the greatest professionalism.  We just want to let you know that she really went out of her way to assist us and we look forward to our few days break.

You can be pleased to have such an employee working for you.

Many thanks

Mrs V Ludik
ER08051204WT
Kempton Park

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From: Arno Pretorius [mailto:pretorius.nollas.arno@gmail.com] 
Sent: 17 August 2011 04:08 PM
To: travelmanager@ltisa.com
Subject: commendation for Cathy Lawrence

To whom it may concern

I'm writing to you to commend your team member, Cathy Lawrence. When I needed some information from her, I always got it sooner than I expected. She helped me when I had questions, and kept me up to date with all the proceedings of my transaction. 

I don't know if she has ever saved "X" amount of money for the company or what great things she does for your team, but I can tell you that she gives me a good impression of your team. I respect her for that as well as what she's done for me personally. She made planning my honeymoon easier.

Cathy gave me a good impression of your company and I’ll definitely recommend you to everyone I know.

Best regards,
Arno Pretorius

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From: Peter-John d'Aguiar [mailto:pdaguiar@wol.co.za] 

Sent: 09 June 2011 04:10 PM
To: 'Merle Lopes'
Subject: RE: : OUTSTANDING SERVICE COMPLIMENT - ITRAVEL AND MERLE LOPES

Dear Merle,

Thank you for the effort you have made with our travel arrangements.

Your service level is quite outstanding.

We have made savings using ITRavel in excess of R5,000.00 with this excursion alone. We would make huge savings should we need to book accommodation but we will be staying with our daughter in Brisbane.

Sincerely,

P-J. d'Aguiar

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From: O.O.H D`Alton [mailto:oohartd@telkomsa.net]
Sent: 26 May 2011 10:03 AM
To: travelmanager@ltisa.com
Subject: Excellence

Dear Madam, this is just to state unambiguously that since having had to deal with Cathy Lawrence, starting about 2007, I have never received anything but the most excellent service, co-operation and patience from her. This is the reason I requested to deal with her again, by name.

Thank you Cathy!

Oliver D’Alton.

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From: Freek Lotz [mailto:freek.lotz@gmail.com]
Sent: 06 June 2011 12:15 PM
To: travelmanager@ltisa.com
Cc: simone@ltisa.com
Subject: Good Service

To whom it may concern.

 In the past I made my bookings via other Reservation Consultants at LTI, but none of them responded as quickly and as professionally as Simone.

Keep up the good service, Simone!!

Kind regards

Freek Lotz

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From: Zelda Duncan [mailto:zeldadunc@mweb.co.za]
Sent: 30 May 2011 02:03 PM
To: travelmanager@ltisa.com

Subject: FW: Booking @ Vera 208 Bougain Villas 

Good  Day  Sir /Madam,

My  only  reason  for  this  email  to  your  offices  today  is  to  compliment  Simone. She  has  always  been  efficient, keeps  her  word   and  has  an  extremely  friendly telephone  manner.  If  only  all  consultants  in  all  spheres   in  all  other  companies  would  take  a   leaf  out  of  her  book,  the  world  could  be  a  better  place.

May  she  always  continue  in  this  manner  and  I  wish  her   happiness  and  good  fortune  in  her  work  place  and  all  else.

She  must  really  be  an  asset  to  the  company.

Thank  you   Simone  and  thank  you  to  your  company  for  the  service  rendered.

Kind  Regards.

ZELDA   WITKOWSKY

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From: Piet.Matthee@transnet.net [mailto:Piet.Matthee@transnet.net]
Sent: 02 June 2011 12:49 PM
To: info@ltisa.com
Subject: FW: ER07082902WT_Aandag Sharon
Importance: High

 Sharon

 Net om dankie te sê vir die vriendelike diens wat ons van U ontvang het.

 Die verblyf wat U vir ons in Sedgefield by Shearwater On Sea gereel het (16 – 18 Mei 2011) was uit die boek uit. Die plek was skoon en netjies en ons kon toe die see sien uit die eenheid wat ons gehad het. By ons aankoms is ons meegedeel dat die eenheid die Woensdag nie gediens sal word nie as gevolg van die verkiesing en ons het geweet wat om te verwag. Sal definief weer daar oorbly.

 Ons verblyf by die Areena Riverside Lodge (19 Mei 2011) was ‘n bietjie van ‘n teleurstelling maar dit was ons wat versoek het om daar te bly. Toe ons aandete wou voorberei ontdek ons dat al die potte en die pan in die eenheid vuil is. Die volgende oggend was die teleurstelling nog groter toe ons ontdek dat daar nie warm water beskikbaar is vir bad nie. Seker die rede vir die vuil potte ook. Beslis nie iets wat van ‘n drie ster oord verwag word nie. Die res van die eenheid was egter skoon en netjies. Voornemende vakansiegangers kan ook gerus gewaarsku word dat die kraanwater na seewater smaak. Ons het voor agtuur die oggend vertrek en kon toe nie ons klagtes persoonlik onder die oord bestuur se aandag bring nie. Ons het wel vir hulle ‘n briefie gelos.

 By beide oorde was die ontvangs goed georganiseer en alle dokumentasie reeds voltooi by ons aankoms. Dankie ook vir jou insette hier.

 Ons waardeer “die ekstra myl wat jy vir ons geloop het”.

 Piet en Ona Matthee

Lid nr: ER07082902WT

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From: Johan Prins [mailto:jbp@intekom.co.za]
Sent: 15 April 2011 02:34 PM
To: travelmanager@ltisa.com
Subject: SANTIE HORN

BAIE DANKIE VIR DIE MOEITE WAT SANTIE HORN GEDOEN HET MET ONS BESPREKING BY DUNKELD!!

GOEIE WERK!!! DOET SO VOORT!!!!

DR J B PRINS

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From: Susan van Zyl [mailto:dvdspuy@moreleta.co.za]
Sent: 29 March 2011 04:41 PM
To: travelmanager@ltisa.com.
Cc: res5@ltisa.com; Casper van Zyl; Susan van Zyl
Subject: Accomodation-PTA07021603WT-Van Zyl

Dear Travel Manager

We would like to let you know that my husband and I made use of World Travel bookings for our overseas holiday in December 2010 and we were very pleased.  We want to especially thank Lucinda who patiently made all the reservations.  She always came back to us as she promised and the accommodation was exactly what we had in mind.  Some venues were even beter than expected.

We are very pleased and want to compliment you, Lucinda, on an excellent job.  Well done.

From a grateful client.

Regards

Susan van Zyl

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From:
Yvonne Beckx [mailto:ylbeckx@gmail.com]
Sent: 13 February 2011 09:44 AM
To: travelmanager@ltisa.com
Subject: Mariska Hiscock

I found Mariska extremely friendly at all times. She went the extra mile for us in trying to find us suitable accommodation, and it was really appreciated.

It was an absolute pleasure dealing with her at all times.

Thank you

Kind Regards

Yvonne Beckx

CPRO9112603TQ

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From:
Christoan Smit [mailto:christoan@gmail.com]
Sent: 09 February 2011 12:16 PM
To: travelmanager@ltisa.com; julies@dylanart.co.za; Mariska Hiscock
Subject: Re: Re; Confirmation - Knysna River Club

Hi Mariska!

Thanks very much for all your patience, help and advice. It is always such a pleasure to do our bookings through you, because of your friendly, caring attitude; and your willingness to go the extra mile.

Both my wife and I are very happy and impressed with the service we have received from you, and would like to congratulate you in advance for the new little addition to your family, and we wish you all the best with your upcoming maternity leave.

Take care and best regards

Christoan & Julie Smit

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From:
Mari Bezuidenhout [mailto:bezt@iafrica.com]
Sent: 24 January 2011 12:35 PM
To: travelmanager@ltisa.com
Subject: Santie Horn

Good day

Since the previous Thursday we have been doing business with Santie Horn. She has been most helpful, understanding, informative, accommodating and quick to respond to our regular requests. Being a long weekend, she dedicated a lot of her time in ensuring we get accommodation for 3 nights.

We thank her and the company for her courteous efforts, though we eventually had to cancel.

Thank you

Andries & Marí Bezuidenhout

ER07050704WT

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Cc:  'Cathy Lawrence' 

Sent: Thursday, December 18, 2008 3:50 PM

Subject: Excellent Service
 


To whom it may concern,
It was with great anticipation and lots of stress and worries that me and my fiancé was trying to book our honeymoon that will occur from the 8th of February 2009.  This was a total nightmare, online bookings was difficult, we just didn’t know where to start as my soon to be Father in law who is a member of your club, gave my fiancé your number and details.  
What a pleasant surprise!  Everything from our Airline tickets, train tickets, accommodation and even more help was offered by your consultants.  I would love to specifically thank Chantil and Cathy for their endless help and positive attitude.  They were very friendly and nothing was ever to much trouble for them.  
They even assisted us with all the necessary documents and requirement to obtain our VISA’s.
The service that those two ladies gave us was excellent beyond compare!
Well done and we are really looking forward to our honeymoon and can’t barely wait.

Kind Regards
Zenda Rautenbach and Pieter Marais,
Polokwane

Zenda Rautenbach

Finance & Insurance Business Manager

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Sent: Wednesday, December 17, 2008 8:03 PM
Subject: HOLIDAY BOOKING FOR BECKETT
 


DEAR MARISKA,

I WOULD LIKE TO THANK YOU FOR YOUR MOST EFFICIENT SERVICE FOR THE SHORT NOTICE BOOKING FOR MY DAUGHTER AND FAMILY 'S HOLIDAY IN JANUARY.
YOU ARE A CREDIT , IT IS SO GOOD TO BE ABLE TO TRUST SOMEONE TO MAKE GOOD ARRANGEMENTS FOR  YOU AND MOST OF ALL TO RETURN YOUR CALLS TIMEOUSLY.
WILL LET YOU KNOW HOW THEY ENJOYED THEIR STAY LATER IN JAN. 
 
HAVE A BLESSED CHRISTMAS AND VERY HAPPY NEW YEAR.
 

REGARDS
 

ANN BECKETT

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From: Susan van Zyl [mailto:dvdspuy@moreleta.co.za]
Sent: 29 March 2011 04:41 PM
To: travelmanager@ltisa.com.
Cc: res5@ltisa.com; Casper van Zyl; Susan van Zyl
Subject: Accomodation-PTA07021603WT-Van Zyl

Dear Travel Manager

We would like to let you know that my husband and I made use of World Travel bookings for our overseas holiday in December 2010 and we were very pleased.  We want to especially thank Lucinda who patiently made all the reservations.  She always came back to us as she promised and the accommodation was exactly what we had in mind.  Some venues were even beter than expected.

We are very pleased and want to compliment you, Lucinda, on an excellent job.  Well done.

From a grateful client.

Regards

Susan van Zyl

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To: Yolandi Coetzee

Subject: Drakensburg Gardens Golf & Leisure Resort: RB08041703IT Joyini-Hotel Accommodation


Dear Yolandi
Could you please book for us preferable a thatched bungalow of Drakensburg Gardens Golf & Leisure Resort, if they are fully booked then a contemporary room will do.  Please book for us and bill me.  I must apologise for seeing only Cape Town hotels in your document.  I will appreciate if possible for you or the Resort to send us directions to the place.  
Your patience and all your efforts are always appreciated.  Thank you very much for the royal treatment – I can see that for you the saying which goes “The customer is the King” is still applicable.


Regards

Thembile Joyini
Principal State Law Adviser (IL)
Office of the Chief State Law Adviser (IL)
Department of Foreign Affairs